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Careers

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CAREER OPPORTUNITIES ON THE PLATE AT HARRISTON

THE HARRISTON BRAND IS DEDICATED TO DEVELOPING ITS HUMAN CAPITAL

Working at Harriston is more than just a job, it is a calling. It is about being part of an ever-growing family of chocolate lovers who have a burning passion in their bellies for bringing joy to the world.

We strongly believe in providing the right opportunities for personal growth and a clear career path as we grow to become a renowned global brand.

WANT TO BE A PART OF THE HARRISTON FAMILY?

Kindly email your resume to hr@harristonchocolate.com or call 03-9281 5122.

Attractive remuneration package will be offered to successful applicant.

JOB BRIEF

We’re looking for a results-driven sales representative to actively seek out and engage customer prospects.

 

WHAT WOULD YOU DO?

  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Develop and maintain amicable relationship with key customers
  • Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a personalised service.
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Analyse market’s potential, track sales and status reports
  • Maximise brand presence of key products through effective merchandising efforts at trade level.
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback

 

REQUIREMENTS

  • Minimum of 2 years of working experience as a sales representative
  • Speak fluent English & Bahasa Malaysia (Mandarin/Cantonese/Tamil – is an added advantage)
  • Excellent knowledge of MS Office
  • Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
  • Excellent selling, communication and negotiation skills
  • Prioritizing, time management and organizational skills
  • Ability to create and deliver presentations tailored to the audience needs
  • Relationship management skills and openness to feedback
  • Minimum Diploma or equivalent


WHO SHOULD JOIN US?

  • If you are highly motivated and target driven
  • Team player
  • If you love chocolate






JOB BRIEF

We are looking for a talented Senior Marketing Executive to undertake marketing projects for the benefit of our company. You will organize creative campaigns and promotional events that can make a difference for our company’s success according to trends and customer requirements.

The ideal candidate will be passionate for the “art” of marketing and will have an abundance of ideas for building efficient strategies. He/she must bring forth a strong arsenal of techniques and methods to promote our products, services and public image.

Our goal is to reach out to the market and cultivate the customer’s interest in our products and services in ways that strengthen our reputation and facilitate our continuous growth.

 

RESPONSIBILITIES

  • Conceive and develop efficient and intuitive marketing strategies
  • Organize and oversee advertising/communication campaigns (social media, radio etc.), exhibitions and promotional events
  • Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
  • Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
  • Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities
  • Monitor progress of campaigns using various metrics and submit reports of performance
  • Collaborate with managers in preparing budgets and monitoring expenses

 

REQUIREMENTS

  • Proven experience as marketing executiveor similar role
  • Good understanding of market research techniques, data analysis and statistics methods
  • Thorough knowledge of strategic planning principles and marketing best practices
  • Proficient in MS Office
  • Familiarity with social media and web analytics
  • Excellent communication and people skills
  • Strong organizational and time-management abilities
  • Creativity and commercial awareness
  • Strong command of English and Bahasa Malaysia.
  • Can read, write and speak Mandarin

 

WHO SHOULD JOIN US?

  • If you are highly motivated and full of energy
  • If you are a Team player
  • If you love chocolate and passionate about bringing Malaysian products to the world






JOB BRIEF

We are looking for a Financial Rewards Assistant to manage all transactions with customers accurately and efficiently.

Responsibilities include verification of sales obtained and provide accurate calculations of sales commissions to our partners. To be successful in this role, you should have previous experience in a customer service position.

 

RESPONSIBILITIES

  • Verify and provide the correct sales commissions
  • Manage cash and credit card retail sales in local and foreign currencies
  • Total and tally up each day’s monies received
  • Generate daily sales taking report
  • Update parking team on guest purchases
  • Resolve customer complaints, guide them and provide relevant information
  • Maintain clean and tidy checkout areas
  • Assist in picking up phones call and any other Ad Hoc task as instructed by superior

 

REQUIREMENTS

  • Basic PC knowledge
  • Strong and meticulous math skills and attention to details
  • Strong communication and time management skills
  • Fast learner and Customer satisfaction-oriented
  • Fluent in Bahasa Malaysia, English and Mandarin
  • High school degree






JOB BRIEF

We are looking for a pleasant and competitive Sales Promoter that thrives in attracting new customers. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable in speaking with customers and making dozens of product presentations to generate interest.

 

RESPONSIBILITIES

  • Handling tour groups and FIT customers on a daily basis
  • Demonstrating and providing information and promoting chocolate products
  • Distributing product samples, brochures, flyers etc.
  • Restocking of products when required
  • Perform monthly stock checks
  • Able to demonstrate and provide information on promoted products
  • Distribute product samples, brochures, flyers etc. to source new sales opportunities
  • Identify interest and understand customer needs and requirements
  • Work together as a team in order to achieve sales target

 

REQUIREMENT

  • Possess a pleasant personality, cheerful disposition and courteous.
  • Highly motivated
  • Team player
  • Ability to understand customer needs and handle different types of personalities
  • Strong listening, communication, presentation and social skills
  • High school degree






JOB BRIEF

We are looking for a Cashier to manage all transactions with customers accurately and efficiently.

Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate.

Ultimately, you’ll ensure all transactions run smoothly and will help us maximise customer satisfaction.

 

RESPONSIBILITIES

  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps, coupons and manage promotions when relevant
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Handle merchandise returns and exchanges
  • Requirements
  • Basic PC knowledge
  • Familiarity with electronic equipment, like cash register and POS
  • Good math skills and attention to details
  • Strong communication and time management skills
  • Customer satisfaction-oriented
  • High school degree






JOB BRIEF

We are looking for a Barista to prepare and serve hot and cold beverages, including various types of coffee and tea.

Barista responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should also be able to work various shifts.

Ultimately, you’ll ensure an excellent cafe experience for our guests.

 

RESPONSIBILITIES

  • Greet customers as they enter
  • Promote drinks and answer their questions regarding ingredients
  • Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
  • Prepare beverages following recipes
  • Serve beverages and prepared food, like cookies, pastries and muffins
  • Keep the bar area clean
  • Maintain stock of clean mugs and plates
  • Check if brewing equipment operates properly and report any maintenance needs
  • Comply with health and safety regulations
  • Manage café supplies including ordering and receiving stocks and suppliers
  • Receive and process payments (cash and credit cards)

 

REQUIREMENTS

  • Previous work experience as a Barista
  • Hands-on experience with brewing equipment
  • Knowledge of sanitation regulations
  • Basic math skills
  • Ability to gauge customers’ preferences
  • Excellent communication skills
  • High school diploma; relevant training is a plus






GENERAL WORKER

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